Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Responsible gambling means staying aware of that fact before and during every session.

Spinpolo supports players in maintaining healthy betting habits through a set of core principles:

• Set a budget before you play. Decide in advance how much you can afford to lose, and do not exceed that amount.
• Treat gambling as entertainment. It is not a source of income or a way to recover financial losses.
• Use available limit tools. Deposit limits, session limits, and loss limits are built into your account settings to help you stay within your boundaries.
• Take regular breaks. Extended sessions can affect your judgement. Step away often and return with a clear perspective.
• Never chase losses. Attempting to win back lost money often leads to greater losses and increased distress.
• Keep gambling separate from other stressors. Avoid playing when you are upset, anxious, or under financial pressure.
• Monitor your time spent playing. Time can pass quickly during a session. Use session timers to stay informed.

These principles are not restrictions. They are practical habits that protect your financial and emotional wellbeing over the long term.

Gambling addiction can develop gradually and may be difficult to identify at first. Being aware of the warning signs is an important step in protecting yourself or someone you care about.

The following indicators may suggest a gambling problem is present:

• Spending more money or time gambling than originally intended
• Feeling restless or irritable when attempting to reduce or stop gambling
• Repeated unsuccessful efforts to cut back on betting activity
• Preoccupation with gambling, including constant thoughts about past sessions or planning future ones
• Using gambling as a way to escape stress, anxiety, or emotional difficulties
• Lying to family members, friends, or colleagues about the extent of gambling activity
• Borrowing money or selling possessions to fund gambling
• Continuing to gamble despite negative effects on finances, relationships, or work
• Returning to gambling shortly after losing in an attempt to recover losses
• Neglecting personal responsibilities or daily routines because of gambling

Gambling addiction is a serious condition. If you or someone close to you recognises several of these signs, seeking professional help promptly is strongly encouraged.

Addressing a gambling problem takes commitment and the right approach. There are practical steps you can take to regain control and protect your wellbeing.

Spinpolo recommends the following strategies for players who want to prevent or manage problematic betting behaviour:

• Use self-exclusion. You can request a temporary or permanent self-exclusion through your account settings or by contacting support directly.
• Set strict account limits. Apply deposit, loss, and session limits to your account to reduce the risk of excessive play.
• Take a cooling-off period. A short break from gambling can provide perspective and reduce the urge to play impulsively.
• Talk to someone you trust. Sharing your concerns with a friend, family member, or counsellor can provide relief and accountability.
• Seek professional support. Therapists and addiction counsellors in Canada are trained to assist individuals with gambling-related concerns.
• Block gambling sites using third-party tools. Software such as Gamban or BetBlocker can prevent access to gambling platforms across your devices.
• Track your gambling activity. Keeping a record of time and money spent can help you identify patterns and make informed decisions.
• Avoid environments that trigger the urge to gamble. This includes limiting exposure to betting advertising and social situations where gambling is common.
• Replace gambling with other activities. Physical activity, hobbies, and social engagements can help fill time and reduce the appeal of gambling.
• Contact Spinpolo support. Our team can help you activate protective tools or guide you toward appropriate resources.

Support is available across Canada for anyone affected by gambling-related harm. The following organisations offer confidential assistance, helplines, and professional counselling services:

• Connexions Gambling Helpline (Ontario): 1-888-230-3505 | connectionsontario.ca
• Gambling Support Now (British Columbia): 1-888-795-6111 | bcresponsiblegambling.ca
• Alberta Gambling Help Line: 1-800-522-4700 | albertahealthservices.ca
• Problem Gambling Helpline (Manitoba): 1-800-463-1554 | problemgamblinghelp.mb.ca
• Centre for Addiction and Mental Health (CAMH): camh.ca
• Gambling Therapy (International, English): gamblingtherapy.org
• Gamblers Anonymous Canada: gamblersanonymous.org
• Responsible Gambling Council (RGC): responsiblegambling.org

All services listed above are free and confidential. Reaching out is a constructive step and does not require any formal commitment.

If you are concerned about your gambling habits, the Spinpolo support team is available to assist you. You can contact us at any time to activate account limits, request a self-exclusion, or receive guidance on available protective tools.

Ways to reach Spinpolo support in Canada:

• Live Chat: Available directly on the Spinpolo website, 24 hours a day, 7 days a week
• Email: Send your inquiry to the official Spinpolo support address listed in your account settings
• Support Centre: Access the help centre through your account for self-service options, including limit settings and self-exclusion requests

All communications regarding responsible gambling are handled with full confidentiality. Your request will be processed promptly and without judgement.